Some noise interferes primarily with hearing, which is the physical process of receiving stimuli through internal and external components of the ears and eyes, and some interferes with listening, which is the cognitive process of processing the stimuli taken in during hearing. ![]() It is important to consider noise as a factor that influences how we receive messages. Think about how it’s much easier to listen to a lecture on a subject that you find very interesting. Recall that salience is the degree to which something attracts our attention in a particular context and that we tend to find salient things that are visually or audibly stimulating and things that meet our needs or interests. Some stimuli never make it in, some are filtered into subconsciousness, and others are filtered into various levels of consciousness based on their salience. These perceptual filters also play a role in listening. One’s perception impacts the ways in which incoming stimuli are filtered. The fact that these visual cues are missing in e-mail, text, and phone interactions presents some difficulties for reading contextual clues into meaning received through only auditory channels. ![]() For example, seeing a person’s face when we hear their voice allows us to take in nonverbal cues from facial expressions and eye contact. Although we don’t often think about visual cues as a part of listening, they influence how we interpret messages. We primarily take in information needed for listening through auditory and visual channels. This part of the listening process is more physiological than other parts, which include cognitive and relational elements. In any given communication encounter, it is likely that we will return to the receiving stage many times as we process incoming feedback and new messages. Overall, improving our listening skills can help us be better students, better relational partners, and more successful professionals.īefore we can engage other steps in the listening process, we must take in stimuli through our senses. Listening to what others say about us helps us develop an accurate self-concept, which can help us more strategically communicate for identity needs in order to project to others our desired self. The act of listening to our relational partners provides support, which is an important part of relational maintenance and helps us meet our relational needs. Listening is a primary means through which we learn new information, which can help us meet instrumental needs as we learn things that helps us complete certain tasks at work or school and get things done in general. On average, workers spend 55 percent of their workday listening, and managers spend about 63 percent of their day listening ( Hargie, 2017, p. In some contexts, we spend even more time listening than that. Yet research shows that adults spend about 45 percent of their time listening, which is more than any other communicative activity. doi:10.1371/ our sender-oriented society, listening is often overlooked as an important part of the communication process. fMRI study of social anxiety during social ostracism with and without emotional support. Nishiyama Y, Okamoto Y, Kunisato Y, et al. The impact of mindfulness on empathy, active listening, and perceived provisions of emotional support. Active listening: The key of successful communication in hospital managers. Jahromi VK, Tabatabaee SS, Abdar ZE, Rajabi M. A 3-stage model of patient-centered communication for addressing cancer patients' emotional distress. Michigan State University, MSU Extension.ĭean M, Street Jr RL. Balancing openness and interpretation in active listening. This can help keep you from feeling annoyed and unheard. ![]() If you're talking with another person and they are clearly uninterested in the conversation, it may be best to end that conversation respectfully. Understand when exiting the conversation is best.By seeing you demonstrate active listening, they might become a better listener too. Continuing to practice these skills may just inspire the person you're conversing with to do the same. Be patient with yourself as you go through the learning process. Like with any skill, being good at active listening takes some practice. Practice your active listening skills.If you both have passion for the topic, it becomes easier to stay fully engaged in the conversation. This works particularly well when engaging in small talk as you get to know one another. This naturally causes you to ask more questions and to seek to understand, which are two of the core foundations of active listening in communication. The more curious you are about something, the easier it becomes to want to know more.
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